India has been honored with the prestigious ISSA Good Practice Award for Asia and Pacific 2024 at the Regional Social Security Forum held in Riyadh, Saudi Arabia. The Employees’ Provident Fund Organization (EPFO) earned this recognition for its innovative initiatives and received five Certificates of Merit for its exceptional contributions.
Enhanced Communication Channels
EPFO has implemented a robust communication strategy using tools such as webinars, SMS, emails, and social media platforms. The initiative, “Nidhi Aapke Nikat 2.0,” organizes district-level camps to educate members effectively and improve outreach.
E-Proceedings for Transparency
By transitioning its judicial inquiry process to an online platform, EPFO has ensured greater transparency and fairness. This digital transformation has significantly reduced delays in compliance-related processes.
Nidhi Aapke Nikat 2.0 Programme
This monthly program, conducted on the 27th of every month, brings EPFO services closer to the public. It provides a platform for members, pensioners, and employers to resolve grievances on-site, offering greater convenience.
Multilingual Call Centers
To address India’s linguistic diversity, EPFO established call centers in 12 regional languages. This inclusive approach ensures that members can communicate in their preferred language, enhancing grievance redressal efficiency.
Prayaas Initiative
The Prayaas initiative focuses on issuing pension payment orders (PPOs) on the day of retirement. This timely service improves the retirement experience for employees, with a steady increase in PPOs issued under this initiative.
Digital Life Certificate Programme
EPFO received special recognition for its Digital Life Certificate programme, which allows pensioners to submit life certificates digitally using Aadhaar-based biometric authentication. This innovation simplifies the process for pensioners, making it more accessible and convenient.
Commitment to Excellence
These awards underscore EPFO’s dedication to modernizing operations and adopting global best practices. The recognition serves as a driving force for EPFO to continue enhancing member services and delivering impactful initiatives.
